Privacy Policy

This Privacy Policy describes how https://theweddingcollective.co.za/online-store (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at hello@theweddingcollective.co.za or by mail using the details provided below:

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, we refer to any information about an identifiable individual as “Personal Information”.

Device Information

Purpose of collection: To load the Site accurately for you and to perform analytics on Site usage to optimize our Site.

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose: Processed only by our website hosting provider where necessary to operate the website.

Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order Information

Purpose of collection: To provide products or services to you, process your payment information, arrange for shipping, provide invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and provide information or advertising relating to our products or services.

Source of collection: Collected from you.

Disclosure for a business purpose: Processed only by our website hosting provider where necessary to operate the website.

Personal Information collected: Name, billing address, shipping address, payment information, email address, and phone number.

Customer Support Information

Purpose of collection: To provide customer support.

Source of collection: Collected from you.

Disclosure for a business purpose: Not shared with any third parties except where necessary for website hosting services.

Personal Information collected: Any information you provide when contacting us for support.

Sharing Personal Information

We do not sell, rent, trade, or share your Personal Information with any third parties.

The only exception is our website hosting provider, which may process limited information strictly as necessary to host, maintain, and operate our website and related services.

We may also disclose information if required to comply with applicable laws and regulations, respond to lawful requests for information, or protect our legal rights.

Using Personal Information

We use your Personal Information to provide our services to you, including offering products for sale, processing payments, shipping and fulfilling orders, and keeping you updated on products, services, and offers.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

Automatic Decision-Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) when that decision-making has a legal or otherwise significant effect on you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

We may use limited automated systems to help detect and prevent fraudulent activity on the website. These systems do not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making may include:

• Temporary blocking of suspicious IP addresses associated with repeated failed transactions.
• Temporary blocking of payment methods associated with suspicious activity.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site.

We use different cookies, including functional and performance cookies, to improve your browsing experience and optimize our services.

Cookies Necessary for the Functioning of the Store

Our website may use cookies necessary for the functioning and performance of the website.

The length of time a cookie remains on your device depends on whether it is a “persistent” or “session” cookie.

You can control and manage cookies through your browser settings. Please note that removing or blocking cookies may negatively impact your user experience.

For more information about cookies, visit: www.allaboutcookies.org

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for operational, legal, or regulatory reasons.

Complaints

If you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.

You can contact our supervisory authority here: hello@theweddingcollective.co.za

Last updated: 12/05/2026